Our strategic planning process can help. Let’s THINK about:
- How can social media assist in driving your overall business objectives?
- In which parts of your business can social play a major role? Customer service? Marketing? Product Research?
- Whether you have a holistic view of all touch points with your customer?
- Deepening insights around your customers, competitors and the overall market you operate in?
- Creating a technology roadmap to meet your social business objectives
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